Return policy

Last updated on 23/07/2023

To be eligible for a return, the returned products must meet the following conditions:

1. The products must be in their original condition, unused, and in the original packaging.

2. The return request must be made within 14 days of receiving the order.

How to Request a Return:

Step 1:

Contact our customer service via [email address/phone number] to initiate your return request and provide your order details.

Step 2:
Our customer service team will provide you with further instructions and the return address.

Step 3:
Safely package the products in the original packaging and include a copy of your invoice or proof of purchase.

Step 4:
Send the package back to the provided return address.

Please note:

• The cost of returning products is at your expense, unless otherwise agreed with our customer service.
•  We highly recommend using a trackable shipping method to trace the return shipment, as we are not responsible for lost or damaged return shipments.
  
  

Refund Process:

Upon receiving and inspecting your return to ensure compliance with our return policy, we will proceed with the refund of the purchase amount (including the original shipping costs, if applicable) via the original payment method used during the order placement.

Please allow a few days for the refund to reflect in your account, depending on the processing speed of your bank or payment method.

Defective or Damaged Products:

If you have received a defective or damaged product, please contact our customer service immediately via [email address/phone number]. We will make every effort to promptly resolve the issue and provide you with an appropriate solution.

For any questions or further information regarding our return policy, please don't hesitate to reach out to our customer service. We are here to assist you!